General Policy: Products that have been opened are not replaced unless a manufacturing defect is proven, noting that non-replaceable products are all that are missing or outside the warranty conditions such as (misuse – parts – breakage – the opened product not in its natural state – not following operating instructions – exposure to water if applicable – external maintenance – complete or partial device malfunction due to use of incompatible accessories with the device's features – or placing electronic devices on charging power or different electrical voltages from 110 to 220). Returns and exchanges 1. To benefit from return, exchange, and warranty services, the original invoice must be presented. 2. Returns and exchanges include all items except (magazines, electronic devices, software and electronic games, and prepaid cards) unless a manufacturing defect is found in the item. 3. The item must be in the same condition as when purchased and wrapped in the original packaging (if the product is new). 4. Return within 1 days and exchange within 7 days from the date of purchase. 5. The promotional offer linked to the returned item can be returned if it is in its original condition or the promotional value will be deducted. 6. Purchases paid with gift vouchers or credit cards or through installment services cannot be refunded in cash, and the bank’s percentage will be deducted from the amount. 7. The full shipping cost (shipping and return) will be deducted from the customer's purchase value if the customer decides to return the shipment, even if it has a manufacturing defect. Note that the shipping cost will be fully deducted, not the discounted shipping cost displayed on the website. 8. Refunds to other companies are subject to the terms and conditions of the service provider. The customer must bring the payment receipt with the invoice to be able to refund the amount if the provider’s terms and conditions permit. 9. Receiving the shipment from the shipping company is considered an acknowledgment from the customer that the shipment (carton) is intact, in good condition, and not opened before receipt. 10. The return and exchange period is counted from the date of receipt, and the purchase invoice must be brought, which arrived with the shipment. 11. You can return and exchange the product by shipping it back to us. 12. If the customer wants to return a product purchased via Tamara installment, a 10% deduction will be made even if the product has not been opened and in its original condition and box. Immediate replacement of devices with manufacturing defects • At Mario Market, we replace the product with a device matching the defective device (non-software) within 3 days of purchase, provided: 1. The device is free of scratches or misuse. 2. The original box with all accessories and user manuals inside is brought. 3. A report from an authorized maintenance agent may be required before the replacement process. Regarding any product issue: You will be directed and explained the correct method through our technical support to perform steps that help solve the problem.
